Terms of sale

1. Scope

These terms apply to every purchase of a licence for the PREDROP software from this website. They describe the product, the order, the delivery and the licence granted by HOPS LAB. The buyer accepts them before paying. The terms in force on the day of the order apply.

2. Who sells and who licenses

Publisher and licensor: PREDROP is developed and published by HOPS LAB, Micro-entreprise (entreprise individuelle), 38000 Grenoble, France (see the legal notice). Contact: support@hops-lab.com.

Reseller: the order and the payment are handled by Polar Software, Inc., 3500 South DuPont Highway, Dover, DE 19901, United States, which acts as reseller and merchant of record. Polar is the seller of record of the transaction: it takes the payment, collects and pays the applicable taxes (such as VAT), issues the receipt and delivers the download and the licence key. The payment itself is also governed by the Polar Buyer Terms.

The right to use PREDROP is granted by HOPS LAB under the licence in article 8.

3. Product and requirements

PREDROP is an audio effect plugin delivered as a download: a plugin in VST3 format for Windows (64-bit), supplied as a ZIP archive. Its essential features are described on the Features page and can be heard on the demos.

Requirements: Windows 10 or 11 (64-bit) and a 64-bit host application (DAW) that loads VST3 plugins. There is no macOS version yet. Please check these requirements before ordering.

4. Price

The price is shown in euros: €18.99. It is due once; there is no subscription. For buyers in the European Union, the price shown includes VAT. In some countries outside the EU, sales tax is added during checkout. In every case, the total to pay is shown on the Polar payment page before the order is confirmed.

The price may change. The price that applies is the one shown when the order is placed.

5. Order

To order, the buyer clicks Buy and is taken to the secure Polar payment page. There, the buyer enters an email address, a country and payment details, accepts these terms, gives the express agreement described in article 9, then pays. The contract is concluded when payment is confirmed.

Polar then sends a confirmation by email (a durable medium) with the receipt and access to the customer area.

6. Payment

Payment is made online by the means offered on the Polar payment page, such as bank card. Payment data is handled by Polar and its payment processor over a secure connection. HOPS LAB never has access to card details.

7. Delivery

Delivery is electronic and immediate once payment is confirmed. The download (ZIP archive) and the licence key are available in the buyer's Polar customer area, which is reached from the confirmation email. If nothing arrives, the buyer should check their spam folder, then contact us.

8. Licence

HOPS LAB grants the buyer a personal, non-exclusive, non-transferable and lifetime licence to use PREDROP on one computer belonging to the buyer. Each purchase comes with one licence key, which identifies the purchase.

Allowed: using PREDROP in personal and commercial music production, live performance and DJ sets. The music you create with PREDROP belongs to you.
Allowed: moving PREDROP to a new computer, as long as it is deactivated on the old one.
Not allowed: sharing, reselling, renting or publishing the software, its download file or the licence key; circumventing any licence protection; decompiling or modifying the software, except where the law expressly allows it.

Activation. PREDROP is activated once with the licence key, which needs an internet connection at that moment; until then it lets the sound through unprocessed. The key can be active on one computer at a time. To move it, the buyer deactivates PREDROP on the old computer (ADVANCED, then DEACTIVATE) or from the customer area. After activation PREDROP works offline; when the computer is online it re-checks the licence with Polar at most every few days, and a missing connection never blocks it. A refunded order or a revoked licence ends the activation.

The software remains the property of HOPS LAB. A licence used in breach of these terms may be revoked.

9. Right of withdrawal

Consumers normally have 14 days to withdraw from a distance contract. Under article L221-28, 13° of the French Consumer Code, this right does not apply to digital content not supplied on a tangible medium once its performance has begun with the consumer's prior express agreement and acknowledgement that they lose their right of withdrawal.

On the payment page, the buyer ticks a box to ask for immediate delivery and to acknowledge losing the right of withdrawal once the download is available. Where the right of withdrawal still applies, it can be exercised within 14 days by email to support@hops-lab.com; the refund is then made by Polar, using the payment method used for the order.

10. Legal guarantees

Legal guarantee of conformity for digital content

The consumer benefits from the legal guarantee of conformity for digital content (articles L224-25-12 and following of the French Consumer Code). For digital content supplied once, such as PREDROP, it covers lack of conformity that appears within two years of delivery. A lack of conformity that appears within twelve months of delivery is presumed to have existed at delivery.

The consumer is entitled to have PREDROP brought into conformity free of charge or, failing that, to a price reduction or to cancel the contract and be refunded; refunds are made by Polar. HOPS LAB is not liable for a lack of conformity caused by a system that does not meet the requirements stated in article 3, when the consumer was informed of them before purchase.

To use the guarantee, contact us with your order number and a description of the problem.

11. Support and updates

Support is provided by HOPS LAB by email at support@hops-lab.com or through the contact page. HOPS LAB provides the updates needed to keep PREDROP in conformity; they are made available in the customer area. Any other new versions are offered at HOPS LAB's discretion.

12. Liability

HOPS LAB is not liable for damage resulting from use of PREDROP that does not follow its documentation, from a system that does not meet the requirements, or from events beyond its control. Nothing in these terms limits the consumer's statutory rights.

13. Personal data

Personal data is processed as described in our privacy policy. The data collected at checkout is also processed by Polar under its privacy policy.

14. Complaints

For any question or complaint about PREDROP, its installation or the licence, write to support@hops-lab.com or use the contact page: we answer quickly and look for an amicable solution first. Questions about the payment, the receipt or a charge can also be sent to Polar from the confirmation email.

15. Applicable law

These terms and the licence are governed by French law. The payment transaction with Polar is also governed by the Polar Buyer Terms. Consumers residing in another country keep the protection of the mandatory provisions of the law of their country of residence. In the event of a dispute, the competent courts are determined by law. The French version of these terms prevails over any translation.