Privacy policy
We collect as little data as possible: what we need to deliver your PREDROP licence and answer you. This page explains it in line with the General Data Protection Regulation (GDPR).
1. Who is responsible
HOPS LAB (Micro-entreprise (entreprise individuelle), 38000 Grenoble, France), whose details are in the legal notice. Contact for any data question: support@hops-lab.com.
2. What we collect and why
| Purpose | Data | Legal basis | Kept for |
|---|---|---|---|
| Order, delivery and licence | Email, name if given, country, order number, licence key, amount and date, shared with us by Polar; payment details stay with Polar and its payment processor | Performance of the contract | As long as the licence is used, then archived |
| Licence activation in the plugin | Licence key, computer name and operating system (shown in your customer area to recognise the computer), an anonymous identifier of the computer (a one-way hash), PREDROP version and the IP address of the request. Sent to Polar only when you activate or deactivate, and when PREDROP re-checks the licence (at most every few days, when online). Nothing about your music or your projects is ever sent | Performance of the contract (one licence per computer) | As long as the activation exists; deactivating deletes it |
| Invoices and accounting | Order data and Polar payout statements | Legal obligation | 10 years (French Commercial Code, art. L123-22) |
| Support and partnership requests | Name, email, order number, your setup and your message | Performance of the contract and legitimate interest | 3 years after our last exchange |
| Website security | Technical logs kept by the host (IP address, date, page) | Legitimate interest | 12 months at most |
3. Cookies and storage
This website uses no advertising or tracking cookies. It only stores your language choice in your browser (local storage), which never leaves your device. The fonts, images, videos and sounds are all served from this site. When you click Buy, you continue on Polar's payment page, which applies its own cookie and privacy policy.
4. Who receives your data
- Polar Software, Inc., our reseller (merchant of record), which processes the order, the payment, the taxes, the receipt, the download and the licence key. For the checkout it acts as an independent controller under its privacy policy.
- Cloudflare, Inc., which hosts this website and routes the emails sent to support@hops-lab.com.
- Our email inbox provider, to read and answer your messages.
We never sell or rent your data. Some providers may process data outside the European Union; in that case the transfer is covered by safeguards recognised by the GDPR, such as the European Commission's standard contractual clauses.
5. Your rights
You can access, correct or delete your data, limit or object to its use, and ask for a copy in a portable format. Write to support@hops-lab.com; we answer within one month. If you believe your rights are not respected, you can complain to the CNIL (cnil.fr) or to the data protection authority of your country.
6. Security
The site is served over HTTPS and payment data never passes through our servers. Access to order data, in the Polar dashboard, is limited to what is needed to deliver and support PREDROP.
7. Changes
We update this page when our practices change. The date at the top shows the latest version.